If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support plan, which includes:
- 24/7 on-site support
- Four-hour target response time for on-site support
- 24/7 multilingual telephone support
- Priority call handling
- 24/7 access to online resources
- Library firmware upgrades
- Concurrent maintenance
- StorageCare® Guardian remote monitoring
- Protects your investment and adds value with increased reliability
- Concurrent Maintenance service included to resolve your problems
- On-site support helps you?limit any downtime to the absolute minimum
- Electronic and Physical service sub type for better usability and increased efficiency
- Parts and labor service characteristics help minimize inventory costs with maximum dependability
- 24 x 7 Parts Replacement service availability for timely completion with increased dependability
- 4 Hour – Repair & Parts Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum dependability and accurate results
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