With an industry-leading class of service for organizations needing around-the-clock access to Quantum technical support, the Next-Business-Day Gold Support plan includes:
- Remote problem diagnosis and support
- Next-business-day on-site support
- Next-business-day parts exchange
- 24/7 multilingual telephone support
- 24/7 access to online resources
- Library firmware upgrades
- Concurrent maintenance
- StorageCare® Guardian remote monitoring
- Protects your investment and adds value with increased reliability
- Features remote diagnosis service that helps you handle any mishaps
- On-site support guarantees quick solutions with on-site availability of experts
- Electronic and Physical service sub type for better usability and increased efficiency
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 24 x 7 Parts Replacement service availability for timely completion with increased dependability
- Next Business Day – Repair & Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum efficiency and precise results
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