Quantum’s Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides for on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum’s expert telephone support.
- Gives you complete peace of mind and confidence in your results
- Features phone support service for dependable efficiency with peace of mind
- On-site support helps you?limit any downtime to the absolute minimum
- Electronic and Physical service sub type for better reliability and ensure maximum productivity
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 24 x 7 service availability for timely completion with increased dependability
- 4 Hour service response time for better accommodation with maximum reliability
- 1 Year service duration to ensure maximum productivity and deliver timely results
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