If We determine Your Product problem is covered by the Product Warranty and cannot be resolved over the telephone, a technician will be dispatched to arrive on-site within 4 hours or as soon as possible thereafter to repair or exchange the failing Product as per the Product Warranty. Reference to 4 hours is a response time objective and is not guaranteed. You must provide suitable working area to allow disassembly and reassembly of the Lenovo Product. The area must be clean, well lit and suitable for the purpose. For some Products, certain repairs may require sending the Product to a designated service center.
Service is only available during normal business hours of your Service Provider and is only valid within defined 4 hour response locations. You must contact Your Service Provider for location-specific information. Charges may apply outside a Service Provider’s normal service area.
- Helps you make an intelligent investment decision regarding the future of your equipment
- Features repair service for dependable efficiency with peace of mind
- On-site service location for better usability and increased efficiency
- Physical service sub type brings work stability and expertise to ensure maximum reliability and efficiency
- Parts and labor service characteristics allow reliable maintenance with added usability
- 3 Year service duration to ensure maximum productivity and deliver timely results
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