OnCall 24×7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24×7 Tech Support package. OnCall 24×7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24×7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24×7 Tech Support contract purchases are non-refundable.
- Gives you complete peace of mind and confidence in your results
- Features phone support service that helps you handle any mishaps
- Electronic and Physical service sub type for better reliability and ensure maximum productivity
- 24 x 7 Phone Support service availability to better accommodate your requirements and scheduling
- Next Business Day – Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum dependability and accurate results
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