OnCall 24×7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24×7 Tech Support package. OnCall 24×7 services are conducted by phone, chat and email, to solve any of your technical challenges. In addition, NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance, download and upgrade at your earliest convenience.
With a OnCall 24×7 Tech Support contract, customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service, with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24×7 Tech Support contract purchases are non-refundable.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Phone Support service included to resolve your problems
- Electronic and Physical service sub type for better reliability and ensure maximum productivity
- 24 x 7 Phone Support service availability for your convenience with maximum efficiency
- Next Business Day – Replacement service response time for better accommodation with maximum reliability
- 5 Year service duration to ensure maximum productivity and deliver timely results
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