Quantum’s Gold Support Plan provides a leading class of service for organizations with around-the-clock high-availability requirements or complex IT environments. The Gold Support Plan provides for on-site support 24 hours a day, seven days a week, with a four-hour target response time. Gold customers also have priority access to Quantum’s expert telephone support.
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features phone support service that helps you handle any mishaps
- On-site support guarantees quick solutions with on-site availability of experts
- Electronic and Physical service sub type for your convenience and ease of operation
- Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
- 24 x 7 service availability for timely completion with increased dependability
- 4 Hour service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum productivity and deliver timely results
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