If your organization has around-the-clock requirements or a complex IT environment, we recommend the Gold Support plan, which includes:
- 24/7 on-site support
- Four-hour target response time for on-site support
- 24/7 multilingual telephone support
- Priority call handling
- 24/7 access to online resources
- Library firmware upgrades
- Concurrent maintenance
- StorageCare® Guardian remote monitoring
- Provides reliable support to resolve all your technical issues
- Features concurrent maintenance service for dependable efficiency with peace of mind
- On-site service location for better reliability and ensure maximum productivity
- Electronic and Physical service sub type for better usability and increased efficiency
- Parts & Labor service characteristics for better reliability and ensure maximum productivity
- 24 x 7 Parts Replacement service availability for timely completion with increased dependability
- 4 Hour – Repair & Parts Replacement service response time for your convenience with maximum efficiency
- 1 Year service duration to ensure maximum dependability and accurate results
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