With an industry-leading class of service for organizations needing around-the-clock access to Quantum technical support, the Next-Business-Day Gold Support plan includes:
- Remote problem diagnosis and support
- Next-business-day on-site support
- Next-business-day parts exchange
- 24/7 multilingual telephone support
- 24/7 access to online resources
- Library firmware upgrades
- Concurrent maintenance
- StorageCare® Guardian remote monitoring
- Gives you complete peace of mind and confidence in your results
- Remote Diagnosis service included to resolve your problems
- On-site support helps you?limit any downtime to the absolute minimum
- Electronic and Physical service sub type for better reliability and ensure maximum productivity
- Parts and labor service characteristics allow reliable maintenance with added usability
- 24 x 7 Parts Replacement service availability for your convenience with maximum efficiency
- Next Business Day – Repair & Parts Replacement service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum efficiency and precise results
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